Question 1

What is the way to communicate with you?

Accepted Answer

It is best to send us an email through the contact section of our website, giving as much information as possible (the chosen pack, the duration of the rental, your status in Canada, etc.). We undertake to provide you with a quote within 24 hours.

Question 2

Who is furniture rental with Pack Mobilier for?

Accepted Answer

Our rental service is offered to people passing through Montreal, such as students, interns, workers, young professionals, etc. We ask for proof that you are indeed passing through Montreal (educational proof, study permit, etc.) and we reserve the right to refuse certain requests.

Question 3

How long is the minimum rental period ?

Accepted Answer

We accept contracts of 5 months or more. In some cases, we may accept 4 months (for a university session) but below that, we will not respond to your request.

Question 4

What is the minimum number of items I can order?

Accepted Answer

A minimum of 5 items must be ordered for a tailor-made pack.

Question 5

What is the delivery delay ?

Accepted Answer

Once you accept the quote for your chosen pack and send a copy or scan of the papers requested in your contract, we will schedule a delivery with you, according to your availability. We can deliver within 48 to 72 hours after acceptance of the contract.

Question 6

Can I choose my furniture?

Accepted Answer

Our warehouse is not open to the public and our furniture is the same as on our website. However, it is possible to choose your furniture, depending on the stock available in the warehouse, one week before your delivery. We send you the available furniture by email and you can make your choice.

Question 7

What is the region served by Pack Mobilier?

Accepted Answer

Our service is offered for people in Montreal. In some cases, we can deliver to Longueuil and Laval.

Question 8

What are your payment methods?

Accepted Answer

We accept payments by check, Interac transfer and cash.

FAQ